Common questions, and where to find us.

Sign in to your admin. Every public surface has an editor: Works, Journal, Pages, Appearance. Edits autosave; published content updates on the next page request.

Three things to check, in order: (1) the entry status is "Published", not "Draft"; (2) the public site has been refreshed (a hard reload with Cmd+Shift+R or Ctrl+Shift+F5 bypasses any browser cache); (3) the publish action succeeded (the editor shows a "Published" pill in the rail and a green flash at the top). If all three look right and the content still isn't showing, get in touch. It's usually a content-validation issue we can fix in a minute.

You can edit a live work or journal entry without taking it offline. Changes go to a draft overlay (visible in the editor, invisible on the site) until you press Publish. The rail shows an "unpublished updates" banner whenever an overlay is in flight; the discard button reverts to the live version.

Appearance in the admin. Palette and Typography are independent; pick any combination. Each site ships with a small set tuned together. If you want a new palette or font pair, that's a change request (see Request a change).

Appearance → Homepage. Pick from the layouts we delivered with your site; each one rerenders the public site on save, no rebuild required.

The set of languages your site supports is part of the initial setup. Adding a new language is a change request; we wire it on our side and the admin's bilingual editor lets you fill in content. Once configured, you can edit per-language directly without a deploy.

Folio sites run on modern edge infrastructure that we operate for you. Your content, media, and configuration are portable and exportable at any time. If you ever leave, you take your data and domain with you.

Two working days for most requests. Urgent issues (site down, checkout broken) we treat as priority and aim for same-day. If something is on fire, say so in the subject line.